As some of you probably know, Feedburner offers a full range of services to help you build awareness, track circulation, and implement revenue-generating programs in your RSS and ATOM feeds.
Tonight I started reading Michael Geoghegan’s blog where he blogs about the issues Leo port had with This Week in Tech podcast numbers getting published in Friday’ s Information Week article about podcasting
Leo Laporte decided to stop using Feedburner to serve feeds for all of his projects, including the popular TWIT (This Week In Tech) podcast. Apparently Leo had been experimenting with his Feed burner settings and had inadvertently activated a Feedburner Awareness API. (The API is off by default) It allows the Feedbrner Subscriber numbers for a feed to be available to third party apps, such as sites like Podfeed and PodNova, for publicity and ranking purposes. Leo didn’t fully realize this and was irritated when Rick Klau from Feedburner publicly announced TWIT’s Feedburner subscriber numbers in an Interview with Information Weekly. Eventually fences were mended but the end result is that Feedburner has lost a pretty high profile customer in a very public way and lots of folks have weighed in on one side or the other.
You can read the whole story by read this to post by Leo, Boy Was I Dumb and It’s Not Their Fault
The Feedburner blog clarifies this API - worth reading for publishers. Again, the API is off by default
Leo on the This Week in Tech blog post the following comment under his own post of It’s Not Their Fault
I get hard numbers from AOL on exactly how many downloads they’ve served. Each show is downloaded aroun 100,000 times from their site.
I don’t get counts from the mirrors, BitTorrents, and other sources, so I don’t really have a total number of downloads.
FeedBurner offers a “circulation” number which is somewhere around 40,000 for each 24 hour period. I don’t know what this means because they don’t really explain it. That’s the number that the Awareness API exposes. Is it the number of downloads per day? Is it the number of different people who get my feed each day? Do I multiply by 7 to get our weekly listenership? I don’t really know. I do know it doesn’t really correlate to any of my other numbers. I don’t think it’s a fair representation of our listenership either. That’s why I was unhappy about that number being public. Frankly I had no idea it was public until this brouhaha. That’s my fault for not reading the fine print and for forgetting that I’d even turned it on. But that’s another reason I don’t want to go through a third party - I don’t like surprises. If I do it myself then I have only myself to blame.
The fact is we don’t know exactly how many listen. And we don’t really care. We don’t have to give these numbers to advertisers, so they’re only for bragging rights.
Leo raises some good questions about Feedburner’s numbers. Feedburner needs to be able to show how they get to the numbers they do and jusify that system.
But unlike Leo, many who want or have advertisers, need to to have hard numbers to get ads and/or the rates they want. For Podcasting to go to the next level, it needs a system to be able to audit listenership. I don’t know if that is the business that Feedburner wants to be in, but they have been a place that people have been looking to for that.
There are many techincal challenges in getting an auditing system like Audit Bureau of Circulations. Bit Torrent, iTunes, what Microsoft may do with media player in the future all may cloud what the real downloads are for a podcast. Plus, people’s right to privacy may never allow us to know the real numbers when it comes to how many people listen to a podcast, so “circulation” may be as good as it gets.
Michael Geoghegan is right, the stats of your RSS feed are argueably one of your most valuable podcasting assets. But part that value is being able to be fairly solid about the numbers of your “circulation” base.
Rick Klau, VP of Business Development for Feedburner, has done a good job posting on blogs giving his side ot the story and it was great to see him engage the issue in a productive manner.
I respect Leo for admitting where he was wrong and his decision to move his podcasts off Feedburner. So up talk your RSS feeds if you listen any of Leo’s shows.
Technorati Tags: Feedburner, Leo Laporte, Rick Klau, Michael Geoghegan, Geoghegan, TWiT, Apple, iTunes











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